AR Chimney Pros is a chimney service company working across the Denver metro and Front Range. Our Lakewood office is at 12640 W Cedar Dr, Unit 7, Lakewood, CO 80228, phone 720-608-7668. Our Arvada office is at 6275 Joyce Drive, Suite 237, Arvada, CO 80403, phone 720-791-2430. Email us at info@archimneypros.com. Office hours are Sunday through Friday, 8am to 5pm, closed Saturday. When this policy says "we" or "us", it means AR Chimney Pros at both locations.

When you use a contact or booking form on this site, we collect what you enter: your name, phone number, email address, the service address, the service you need and anything you write in the message box. We ask only for what we need to answer you and get a technician to the right place. If a field is optional, you can leave it blank and we will still reply.

If you ask for a sweep, an inspection or a repair, we note the service requested, the appointment details and what the technician found or did at the property. Photos or notes taken during a visit are kept with that job record so we can answer questions about it later.

When you call, text or email us, we have your phone number or email address, the date and time of the contact, and what was said or written. The office may add short notes to your record, for example the address of the chimney and what you are seeing or smelling, so the technician arrives prepared.

Like most websites, this one uses cookies and similar tools to keep pages working and to measure basic traffic: pages viewed, approximate location, device and browser type, and the site or search that sent you here. This is general usage data, not a file about you by name. You can block or delete cookies in your browser settings, though some parts of the site may work less smoothly if you do.

The first use of your information is simple: to reply. We read what you sent, call or email you back, ask anything we need to understand the chimney, and explain how a visit would be scoped.

Your address, phone number and the service requested go into our schedule so a technician can be assigned and routed to the property on the agreed day. Access notes you give us, such as gate codes or parking instructions, are used only for that visit.

During the job we record what was checked, what was found and what was done. That record lets us answer later questions about your chimney, pick up where we left off on a staged repair, and send you documentation you can keep.

We use your contact and job details to send estimates, invoices and receipts, and to handle any follow up about them. Payment details are handled through the payment method you choose and are not published or used for marketing.

Once a visit is booked, we may confirm it, remind you the day before, or let you know a technician is on the way. These messages go to the phone number or email address you gave us for the job.

If a repair runs in stages, if weather moves a rooftop visit, or if the technician needs a decision from you, we contact you about it. These are service messages tied to your job, not promotions.

If you ask us to, we can remind you when a seasonal sweep or inspection is due. Those optional messages are sent only to people who asked for them, and you can tell us to stop at any time.

Reply STOP to any text message to stop texts. For email, reply and tell us, or use the unsubscribe link where one is present. We will still contact you about an appointment you have already booked unless you ask us to cancel it.

If your phone number, email address or service address changes, tell us and we will update your record. Working from an old number is the most common reason a confirmation or arrival message does not reach a homeowner.

Technical data such as device type, browser and server logs is used to keep pages loading, to block spam form submissions and to spot problems with the site.

Analytics tell us which pages homeowners read and where they drop off, so we can write clearer service pages. We look at these numbers in aggregate rather than tracking one person's browsing.

We may use or keep information when the law requires it, to respond to a lawful request, or to protect our rights, our crew, our customers or the public from harm or fraud.

We do not sell personal information. We do not rent or trade your contact details. Mobile numbers and text message consent are never shared with or sold to third parties for their own marketing.

We send text messages only to people who have given consent, for example by ticking the box on a form, texting us first, or telling the office that texting is the best way to reach you. Consent to receive texts is never a condition of getting a quote or booking work.

Texts cover appointment confirmations and reminders, arrival windows, questions about the job, follow up after a visit, and any seasonal reminder you have asked for.

Message frequency varies. It depends on how many appointments you have booked and how much back and forth a job needs. There is no set number of messages per month.

Message and data rates may apply, depending on your mobile plan. Those charges come from your carrier, not from us.

Reply STOP to any message from us and we will stop texting that number. You may receive one final message confirming the opt out. You can still call or email us afterwards, and you can opt back in by texting us again or telling the office.

Reply HELP to any message and we will reply with contact details so you can reach a person. You can also call 720-608-7668 in Lakewood, 720-791-2430 in Arvada, or email us.

Mobile numbers and text message consent are not shared with or sold to third parties for their marketing. The only parties that handle your number are the providers that help us send and receive messages on our behalf, and they may use it only to deliver that service.

When you call the office we see your number and keep notes about what you asked for. If you leave a voicemail, we keep it until the job or question is resolved. Ask us to delete a voicemail or call note at any time.

Carriers can delay or fail to deliver text messages, and we have no control over that. If an appointment matters, call us to confirm rather than relying on a text arriving.

We do not sell your personal information, and we do not hand it to other companies so they can advertise to you. The information you give us is used to run your job and communicate with you about it.

Our website host, form handler and analytics tool process data on our behalf so the site can load, deliver your message to us and report basic traffic. They may use that information only to provide the service to us.

We use scheduling, phone, text and email tools to book visits and reach you. Those providers handle your contact details only to deliver the message or hold the appointment.

Providers who touch your information are expected to keep it confidential, use it only for the work they do for us, and not reuse it for their own purposes.

We may disclose information if the law requires it, in response to a lawful request, or where it is needed to protect people, property or our legal rights.

If AR Chimney Pros is ever sold or reorganized, customer records could transfer as part of that change. Any new owner would be expected to handle your information under terms like these.

Mobile numbers and text message consent are never shared with or sold to third parties for their marketing. We also do not post customer names, addresses or job photos publicly without asking first.

Some pages link to other sites, such as manufacturer pages or map and review listings. Once you follow a link, that site's own privacy practices apply, not ours.

We keep enquiry and job records for as long as we need them to serve you, answer later questions about work we did, and meet tax and legal requirements. When a record is no longer needed, it is deleted or archived. You can ask us to delete yours sooner.

Photos and notes a technician takes of your chimney stay attached to your job record. They are used to document findings, support a repair scope and answer questions you or your insurer may have later.

We limit access to customer records to the people who need them to do the work, use password protected accounts and rely on providers that encrypt data in transit. Paper notes are kept at our office.

No website or storage method is completely secure, so we cannot promise that information sent over the internet is immune to interception. If we learn of a breach affecting your information, we will act on it and notify you where the law requires.

Cookies are small files a site stores in your browser. Ours keep pages working and count visits. Every major browser lets you block cookies, delete them or browse privately. Blocking them does not stop you contacting us by phone or email.

Analytics record pages viewed, time on page, approximate region, device type and the source that sent you here. They do not record your name, and we do not try to match site visits to a named homeowner.

Browsers and extensions may send do not track or opt out signals. We honour recognized opt out preference signals where the law requires us to, and we do not use site data for targeted advertising.

This site and our services are meant for homeowners and property managers. They are not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has sent us information, email us and we will delete it.

If you message us through a listing or map platform such as our Google Business Profile, we receive the name, message and contact details you chose to send there. That platform's own privacy terms cover what it collects from you.

Email info@archimneypros.com and ask what information we hold about you. We will tell you what is in your record, such as contact details, appointment history and job notes.

If a phone number, address or job detail is wrong, email or call us and we will correct it. Keeping the record accurate also keeps appointment messages going to the right place.

Email us and ask for deletion. We will remove what we are able to remove, although some records, such as invoices, may have to be kept to meet tax or legal requirements. We will tell you what is kept and why.

Reply STOP to a text, reply HELP for help, or just tell the office which channel you prefer and which you want switched off. Opting out of messages does not affect work you have already booked.

Where the Colorado Privacy Act applies to us, Colorado residents may ask to access, correct, delete or receive a portable copy of their personal data, and may opt out of targeted advertising, the sale of personal data and certain profiling. We do not sell personal data or use it for targeted advertising. If we decline a request, you may appeal by replying to our response, and we will review it and explain the outcome.

Email info@archimneypros.com with the request and the phone number, email address or service address you used with us, so we can find the right record and confirm it is yours. You may also call 720-608-7668 or 720-791-2430 and we will take the details.

If our practices change, we will update this page and change the effective date at the top. The current version takes effect October 15, 2026. Continuing to use the site or our services after an update means the updated policy applies.